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Proper Hospitality is an international hospitality company that designs, brands and operates bespoke properties and experiences. Our eponymously-named Proper Hotels are located in emerging urban innovation districts within the most exciting U.S. cities, including San Francisco, Los Angeles, Palm Springs, and Austin. Each Proper Hotel is a unique reflection of the vibrant community around it, and shares the same excellence in service, convenience of location, and world-class amenities provided by its local networks of co-conspirators – innovators in food, beverage, technology, art, music, fashion and wellness.
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
What follows is a general overview of some of the qualifications for, and duties associated with, this position, and certain expectations regarding job performance. This is not a comprehensive job description, and it does not identify all essential job functions or duties associated with this position. It is being provided as additional information to help you better understand the position.
Job Description:
The function of a Guest Attendant at the San Francisco Proper Hotel is to work closely with the Front Desk Staff, Management and other hotel departments in providing guest assistance with luggage, transportation and miscellaneous needs. Often the first and last person a guest sees while staying at the hotel is the Guest Attendant. The care and attention that goes with this position is crucial to the success of our hotel, as they convey a critical message to the guests about Proper’s commitment to service.
Duties & Responsibility:
- Greet guests in a friendly manner and offer assistance with luggage
- Communicate with other departments in a friendly and professional manner
- Be aware of local attractions and restaurants and make recommendations to guests
- Accurately communicate with other shifts regarding issues arising from day to day operations
- Ability to work all shifts, including weekends, evenings, and holidays
- Demonstrated strong customer service skills
- Ability to work in a multi-tasking, fast paced environment
- Strong communication skills in English, both written and verbal essential
- Consistently offer professional, friendly and engaging service
- Assist guests with mail, messages, and any plans or arrangements they require
- Assist with any plans or arrangements the guest intends to make during their stay
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Checks the daily arrival list for VVIP's or guests with special need.
- To be present at the Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
- Escorts guests to room, placing luggage in room assigned by front desk
- Inspects guest room for order and adequate supplies and informs guests of room amenities
- Delivers faxes, messages, packages and flowers to guests rooms and other offices.
- Provide items on loan to guest and collect the items back from guest before departure.
- Inform Front Desk Host to charge items given on loan, in case there is any charges applicable
- Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest
- Perform any other works as and when assigned by the management
PREREQUISITES:
Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours.
EDUCATION:
High school or equivalent education. Computer Basics and knowledge of Property Management software.
EXPERIENCE:
Previous experience working in a luxury 4 or 5 star hotel or serviced apartments environment preferred. The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
